A couple is in a hot air balloon with the operator. He smiles as he blows hot air into the balloon and asks if they've ever been in a hot air balloon before. They respond in the negative and he smiles bigger. As the basket begins to leave the ground, the operator jumps out of the basket and wishes them a good trip -- he hopes to see them at the landing pad. Century 21 says just like you need a hot air balloon operator with you every step of the way to land safely, you need a real estate agent to help you navigate the process through to closing. It suggests you work with the agents who have a 98 percent recommendation rating.