A man sits down next to his wife on a couch for rom-com night, but she informs him that the cable is out. The man insincerely expresses disappointment at the outage and puts his arm around his wife. She leans into his shoulder, but he was actually just reaching for a game controller. He immediately starts rapidly tapping buttons, and his wife contemptuously flips through the pages of her magazine. A narrator and service worker explain that Time Warner Cable offers a guaranteed repair and whole-home check within 24 hours of an outage, eliminating the only excuse to get out of Friday romantic comedy night. As the couple's doorbell rings, the man worriedly looks over to his smirking wife.